[ewloe]

Hi,
I upgraded to avg 7.5 works ok on wifes pc, wife on xp, tried on my pc , I am on ME, keep getting error message from avg "corrupt registry data" ? can you advise please
thanks

 

[Augie65]

Download the latest AVG Free installation package from AVG Free 7.5.432
Run the AVG Free install file
Choose the Uninstall option and follow the setup wizard, when you get to the part to remove user settings, select it.
Restart your computer then reinstall AVG using the setup file you downloaded and update it.

 

[ewloe]

Hi, Thanks for the reply, I am unable to complete installation and get past "accept licence" window once I click that the message error comes up.

 

[golferbob]

make sure you have all the old avg files out of the system. then restart and then try to install it.

 

[ewloe]

Hi, When I try to uninstall 7.1 version the same error message keeps coming up ie the registry database is corrupt(1009) so I am not able to uninstall it

 

[alwrmc]

ewloe: You might need to download and install AVG 7.1 again. Then try to uninstall it. If the uninstaller does not have all the files that it sees in it's removal path it may fail to uninstall. If that works, then give 7.5 another try.
p.s. Just my opinion but I would strongly consider giving ME the heave ho and going with either 98SE or XP, preferably XP. Windows ME has some very definite problems and is not supported by a lot of programs.

 

[golferbob]

have you tried to uninstall it in safe mode ?

 

[ewloe]

Hi, Thanks alwrmc and golfbob,
I am unable to find a 7.1 version, which might resolve the problem, and I have tried to uninstall in safe mode no joy.

 

[Augie65]

Here are the older versions of AVG 7.1. If this is not the version you need, on the right is a list of the older versions.
If you have the newer version AVG 7.5 installed, you might need to completely uninstall it first.

 

[ewloe]

Hi, Thanks, I tried this site but the version I have is 410, would it make any difference to download another version?

 

[Augie65]

You can try. Did you try the uninstall in safe mode from Add/Remove control panel or from the AVG setup? Try the control panel if you haven't. If all fails, you can send a report by email to:
[email protected]
With the following information.
the exact error message shown when you open a Details screen (Details button on the Installation failed screen)
the AVG7INST.LOG file, which should be located in %TEMP% directory for Windows, usually C:\Windows\Temp\ for W95/98/ME/NT
or any information that you can give.

 

[blaqDeaph]

You can go through the registry and try finding and deleting all instances of anything that is related to avg. Barring that, you can first try an automated registry cleaner that will remove dead links (entries to files that don't exist).

 

[ewloe]

Hi Thanks again,
I sent grisoft an email a couple of days ago and there reply is that they do not offer technical advice on free avg. I had no joy uninstalling in safe mode. File hippo do not have a 410 version of 7.1.

 

[Augie65]

Have you tried, Start> AVG Free Edition> Uninstall AVG Free Edition?
You might create a folder in C: and name it Download. Then download a fresh AVG installer and
save it there. Then try running the AVG Free install file from this location and choose the Uninstall option.
Remove user settings when asked, if you can get that far.
Have you checked to see if you have a restore point before you installed the new version?

 

[robertdwhite]

Part of the problem might be system restore trying to help you out make sure it is off.

 

[blaqDeaph]

I checked and filehippo has the linky to back versions of avg.

 

[ewloe]

Hi , Thanks I have checked file hippo but they do not have a 410 version of 7.1, would this matter?

 

[alwrmc]

Give whichever is the closest to the version you have a try. The problem is that the uninstall routine is looking for a file that is not there in one version but is there in the other version.

 

[thomasjk]

Check out these instructions at http://forum.grisoft.cz/freeforum/read.php?2,64238,backpage=,sv=. They appear to be slightly different from what you have tried. Also you may want to post your issue at http://forum.grisoft.cz/freeforum/index.php?0 if you can't resolve this.

 

[blaqDeaph]

Yea, I'd just go for the closest version AFTER 410.