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Discussion Starter · #1 ·
HI, I use Windows Vista 32 bit. I cannot remove AVG 2011 Free Anti-Virus. When I use AVG Uninstaller in my programs menu i get chinese writing, i click on a combination of boxes, as I don't speak Chinese, but whatever i do it eventually fails. Have read other threads and tried to download removall tools such as AVG removall tool, Revouninstaller, but the problem I have is I cannot download them. When i try to download them I get a box which says "do you want to run or save this file". I have tried both. I get to 100% downloaded but then nothing else happens, nothing else appears. If i have chosen the save option, wherever I save it to I cannot then find it. just want to be able to download something, hopefully a removall tool. Thanks
 

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Super Moderator
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79,318 Posts
sounds like you got hit with a virus. Let me find someone to verify that.

thanks,

v
 

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34,806 Posts
1- Please click HERE to download HijackThis.
2- Run the program.
3- Click on the Main Menu button if not already there.
4- Select Do a system scan and save a logfile.
5- Copy and paste the scan log from Notepad into your next reply.
6- Do not "Fix" anything unless advised to do so.

For Windows 7 and Vista:

If Windows is denying access to the Hosts file, disable the UAC and run HijackThis again.
 

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Trusted Advisor
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85,517 Posts
What's the brand name, model name, and model number of that computer?

Why were you trying to remove AVG Free 2011?

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Discussion Starter · #5 ·
Thanks for reply. Was trying to remove AVG Security because 2012 did not work properly. Anyways have sorted problem by going into Compter, C drive, Program Files, found AVG and went into each folder and individually deleted files. Some wouldn't delete but most did. Then I tried to install Revouninstaller again and this time my computer allowed it to download. I was then able to remove AVG 2011. I have since installed AVG 2012 again and this time it is working brillaintly. Thanks for peoples help. Angus
 

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cool, I'll mark it solved. :)
 
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