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my laptop is only a week old and as i tried ti do it by myself i have downloaded so many things that my laptop is slow
We don't know the description of your laptop and what hardware it has, and we don't know what programs you've downloaded and installed in it.

Please do the following.

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Download and save the TSG System Information Utility (SysInfo.exe) file to the desktop.

After it's been downloaded and saved, double-click it to run it.

Information about your computer will appear.

Return here to your thread, then copy-and-paste the ENTIRE text here.

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