Hi! Today I turned my laptop on and played some games, browsed internet all normally while at one point the screen went all black. It came back after some seconds and then it went pitch black again, this time it did not come back on. I could still hear the background noise from the game and internet, but could not see screen. I forced restarted the laptop, but it was not showing a logo on the startup, although I could hear the fans working as the laptop was turning on and keyboard, along with mouse and headset was flashing which all meant that the PC was working normally, except the display. I tried a hard reset, a safe boot, even opened the laptop from the back side and unplugged battery out along with one of RAMs and I put it back in, no change. Each time I try to turn the laptop on, everything seems to work except the display.
I don't know whether it's a hardware or a software issue, although I downloaded a program called Ryzen Controller yesterday to try to keep my laptop temperature a bit lower as it was heating up very bad so I'm not sure whether that could have played a part in this issue.
If there is anyone who knows something more about it, please help!