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Anti Malware Popup add installed itself on my laptop

933 Views 1 Reply 2 Participants Last post by  iMacg3, 
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A couple months ago, I was trying to install something. A pop up advertisement for an anti malware program named “ByteFence” showed up and it installed itself. I tried to delete it but it wouldn’t go away. After, my laptop started to lag and freeze so I shut it down. Once I turned it back on, my touchpad and keyboard were both not working. My wireless mouse does still work, though. I try to use to screen keyboard but that won’t work either. Does anybody know how to fix this?
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iMacg3
Welcome to the Tech Support Guy malware removal forum.
I'm iMacg3 and will be helping you.

Please keep the following information in mind before we begin:
  • Do not run any fixes or tools on your system unless I request that you do so.
  • Please read all instructions carefully, and complete them in the order listed.
  • If your computer seems to start working normally, please don't abandon the topic. Just because your computer doesn't seem to have a problem doesn't mean that it isn't infected.
  • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
  • If you have questions about anything, please ask.

--------------------

Download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Right-click FRST/FRST64 and select Run as administrator. (Windows XP users double-click on the file).
  • If you receive a SmartScreen pop-up, click More Info, then Run Anyway.
  • When the tool opens, click Yes to the disclaimer.
  • Press the Scan button.
  • When finished, two log files will open - FRST.txt and Addition.txt.
  • Copy and paste the contents of FRST.txt and Addition.txt into your next reply.

Note - FRST.txt and Addition.txt are saved to the same location as FRST/FRST64.
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