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After Virus - repair

809 Views 2 Replies 2 Participants Last post by  iMacg3
I have had a lot of problems. I ended up with a number of virus's. I was able to take care of most of them, however my virus scanner is not picking up anything else but I am still having a number of problems. First, a number of programs keep popping up in the background and makes it very slow. I believe some damage was done but I don't know what it is. I have tried to recover to an earlier point and fully reset the PC. When I try, nothing happens. Its like I didn't click on anything or enter any command. It still seems to be able to run some programs including my virus scanner. I have even tried running it in safe mode. I cant tell what is wrong and I am not computer savvy enough to figure it out on my own. If anyone can help me, please get back to me as soon as possible. It is a personal PC but i work from here, and i have already been battling this for more then a week.
Tech Support Guy System Info Utility version
OS Version:
Processor Count:
Graphics Card:
Hard Drives:
Antivirus: None
This is all that came up on the system info program.
I have windows 8.1 and i do have an antivirus. its Mcafee Total Protection
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Hi Th3M4iLM4n, Welcome to the Tech Support Guy malware removal forum.

I am iMacg3 and will be helping you with your computer problems.

Please keep the following information in mind before we begin:
  • Back up any important data before we continue.
    • Back up any important data on your computer to external media. I will not knowingly suggest any steps that will damage your computer; however, malware infections are often unpredictable and it may be necessary to reformat and reinstall your operating system depending on the infection.
  • Do not run any fixes or tools on your system unless I request that you do so.
    • Running additional tools on your system can interfere with the clean-up process, or cause issues such as false positives.
  • Please read all instructions carefully, and complete them in the order listed.
    • Items that are especially important will be highlighted in bold or red.
  • If your computer seems to start working normally, please don't abandon the topic.
    • Even if your system is behaving normally, there may still be some malware remnants left over. Additionally, malware can re-infect the computer if some remnants are left. Therefore, please complete all requested steps to make sure any malware is successfully eradicated from your PC.
  • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
    • Using pirated/cracked software is an easy way to infect your computer - almost as easy as intentionally downloading malware. Therefore, please remove any, if present, before we begin the clean-up.
  • If you have questions at any time during the cleanup, feel free to ask.

Farbar Recovery Scan Tool (FRST)

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, and that will be the right version.
  • Double-click FRST.exe/FRST64.exe to run it. When the tool opens click Yes to the disclaimer.
  • Make sure that under Optional Scans, the Addition.txt box is checked.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also produce another log (Addition.txt). Please attach this to your reply.
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Gary R is helping you here:

Please only start one topic per infected computer. Posting multiple topics can cause confusion for the malware removal team member who is assisting you.

This topic has been marked as Resolved.
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