[jraquel]

My access to the internet over comcast broadband has slowed down to a crawl. Anyone know what might be wrong? Is it in my computer or maybe comcast?
Been doing this for 3 or 4 days now. Normally fast. Is there maybe something I can do to check my computer before calling the service dept?

Thanks,
jraquel

 

[spaceman_333]

Hi,

Have you done any maintenance....deleted the Temporary Internet Files, History, Cookies, hidden URLs, TEMP files, Scandisk, Defrag??

Have you increased the size of your Default Receive Window in the registry?

What all do you have running at startup and in the background?

Are you running the ComCast software?

This is where I would start.

Spaceman

 

[sponsor]

and do not forget to call the service dept also.

 

[flavallee]

What are Comcast's advertised upload/download speeds?

Download and install Cablenut 4.08. Do not enter any settings in its adjuster window just yet.

 

[jraquel]

Removed all temp files. Still slow. Defraged, scandisk, etc. Still Slow.

Don't know, off hand their speed, but it has always been FAST>>>>>

Will call CC today.

Thanks

 

[flavallee]

Running Disk Defragmenter, running Scandisk, and deleting temp files is not going to have any effect on boosting your connection speed.:down: It is good maintenance practice though.:up:

 

[jraquel]

Hmmmm! Wonder why I was told to do this?

 

[sponsor]

if you do it in safe mode, it will save reasonable amount of time.

 

[jraquel]

ok

 

[Beth Ann]

How about memory? Maybe your RAM is maxed out-and I would deffinatly check what you have running in the background. Programs have a way of just finding themselves home in the start up with no invatation
My memory is running at 100%-actually still is- have RDRAM on the way and my pc has been crashing and the programs were acting wacky. But it all started out with slow pages opening on the internet, can you check the system information on the program you installed to get on the internet?-just a thought-good luck!

 

[jraquel]

Thanks, will do.

 

[metweek]

Have you tried cycling the power on your cable modem and router (in you have one) sometimes this will solve such problems.

 

[Jedi_Master]

Howdy...jraquel

You might also have some spyware go here http://tomcoyote.com/hjt/ and download and install Hyjackthis, open the program and click on Scan, once the scan completes, click on Save log, then open the log and copy, and paste the contents back here...

 

[jraquel]

Here is the hijack this log.

Thanks

Logfile of HijackThis v1.97.5
Scan saved at 7:12:32 AM, on 04/01/2004
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\NORTON UTILITIES\NPROTECT.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\NORTON CRASHGUARD\CGMENU.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\TASKMON.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\NORTON CRASHGUARD\CG16EH.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\HPLAMPC.EXE
C:\WINDOWS\SYSTEM\LVCOMS.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OSA.EXE
C:\PROGRAM FILES\D-LINK AIRPLUS\AIRPLUS.EXE
C:\WINZIP\WZQKPICK.EXE
C:\PROGRAM FILES\WINDOWS MEDIA COMPONENTS\ENCODER\WMENCAGT.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\SPY WARE SEARCH AND DESTROY\HIJACK ZIP\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.commonname.com
F1 - win.ini: run=C:\WINDOWS\SYSTEM\cmmpu.exe
O2 - BHO: BabeIE - {A6475E6B-3C2E-4B1F-82FD-8F1C0B1D8AD0} - C:\PROGRAM FILES\COMMONNAME\TOOLBAR\BABEIE.DLL
O2 - BHO: Activater - {1E1B2879-88FF-11D2-8D96-D7ACAC95951F} - C:\PROGRAM FILES\COMMONNAME\TOOLBAR\CNBARIE.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O3 - Toolbar: CommonName - {A3E3F04C-F98C-4295-95EF-41C57425B077} - C:\PROGRAM FILES\COMMONNAME\TOOLBAR\CNBARIE.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [Norton CrashGuard Monitor] "C:\PROGRAM FILES\NORTON CRASHGUARD\CGMENU.EXE"
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~3\ADVTOOLS\ADVCHK.EXE
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [LVComs] C:\WINDOWS\SYSTEM\LVComS.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Startup: D-Link AirPlus.lnk = C:\Program Files\D-Link AirPlus\AirPlus.exe
O4 - Startup: WinZip Quick Pick.lnk = C:\WINZIP\wzqkpick.exe
O4 - Startup: Encoder Agent.lnk = C:\Program Files\Windows Media Components\Encoder\WMENCAGT.EXE
O8 - Extra context menu item: Bookmark This Page - C:\Program Files\CommonName\Toolbar\createbookmark.htm
O8 - Extra context menu item: Add A Page Note - C:\Program Files\CommonName\Toolbar\createnote.htm
O8 - Extra context menu item: Email This Link - C:\Program Files\CommonName\Toolbar\emaillink.htm
O8 - Extra context menu item: Search using CommonName - C:\Program Files\CommonName\Toolbar\navigate.htm
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: AIM (HKLM)
O12 - Plugin for .hpb: C:\PROGRA~1\INTERN~1\PLUGINS\nphpipb.dll
O12 - Plugin for .mov: C:\Program Files\Netscape\Navigator\Program\PLUGINS\NPQTW32.DLL
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37863.2275347222
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

 

[flavallee]

You've got too many programs loading during startup and running in the background, which is going to effect your computer's overall performance.:down:

 

[jraquel]

Maybe
BUT these have been running from the getgo. The computer has just slowed down in the last week.

 

[Jedi_Master]

Yup...you got some spyware...

SpyBot, download and install Spybot, once installed, open it and click on "Check for updates", once updates are installed, close all browsers, and click on "Check for problems", and let it fix all in red, then reboot the pc...

Now download and run cwshredder...

http://www.softpedia.com/public/cat/10/17/10-17-150.shtml

Then go here http://housecall.trendmicro.com/ and do an online virus scan...

Then repost a fresh Hyjackthis log...

 

[Jedi_Master]

jraquel...

Are you still having problems ?

 

[jraquel]

Not nearly as much. Found there was some HP back ground stuff running (about 50 times of the same startup program), removed this an almost back to normal.

Thanks,