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Does device manager show a ! or ? under Universal Serial Bus?

If yes, then you either:
- enable the USB in the BIOS
- download update USB drivers for your motherboard
- update the system bios

What is the make and model of your motherboard/system?
 

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James
Check the Device Manager for the device. If it's not there, then make sure in the BIOS the USB is enabled.

Last thing is to download the latest drivers for your motherboard.
 
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