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  1. Apple Mobile Devices
    Last night my iPhone XR started acting strange, not sending texts, not loading info on apps, etc. I restarted it and it seemed okay so I let it charge and went to bed. Woke up this morning to see it froze on the home screen at my alarm, then started automatically restarting. Now it has been...
  2. Android Mobile Devices
    Hi, A few weeks ago I did an encrypted backup from my iPhone via iTunes (I know its password by the way), thinking that I was good to go, I erased everything and did a complete reset factory. After that when I tried to transfer my SMS from the backup to the new android phone which I've recently...
  3. Apple Mobile Devices
    i've been trying to connect my ipod to itunes on my windows 10 computer through a USB cable, but it isn't showing up on the devices list. when it's plugged in, it says do not disconnect, but when i unplug it it says ok to disconnect, and is frozen on that screen. i tried to force a restart and...
  4. Apple Mobile Devices
    I just replaced the battery for the iPhone 5S, and it kept turning on with the Apple logo and then off and back on repeatedly. I have tried restoring the phone by pressing and holding the power and home button at the same time, then just hold the home button when the Apple logo comes up, and let...
  5. Apple Mac
    I never use iTunes to play music as I prefer VLC. When I do a search of my entire hard drive, I see hundreds of files showing every song I've ever listened to in iTunes. Will it hurt anything if I delete all those files? Thanks PegM
  6. Hardware
    Tech Support Guy System Info Utility version 1.0.0.4 OS Version: Microsoft Windows 10 Home, 64 bit Processor: AMD A6-5200 APU with Radeon(TM) HD Graphics, AMD64 Family 22 Model 0 Stepping 1 Processor Count: 4 RAM: 3554 Mb Graphics Card: AMD Radeon HD 8400 / R3 Series, 512 Mb Hard Drives: C: 439...
  7. All Other Software
    I am an old man who has a ridiculously large music collection. I have far more music from my old record collection than technological sense. I use itunes and Windows 10. I tried to ask these questions on the Apple forum and no one helped me... :( I have Apple Music, and my iTunes collection...
  8. Multimedia
    I am singer/performer. I loaded orig backing tracks from a mixer/recorder onto my laptop, then to itunes, then to an Ipad 4. there are 18 tracks. Each one plays separately but won't stop after they play, they keep going onto the next one, etc. which I can't have happen live. I can punch...
  9. All Other Software
    I just did an iTunes update on my HP desk top running Windows Vista yesterday. When trying to reopen the program, I get the following message-The procedure entry point CMTimeRangeMakeFromDictionary could not be located in the dynamic link library CoreMedia.dll. I've tried the usual remedies...
  10. Windows 7
    Hello, My hp computer (Windows 7) was running slowly and randomly freezing and I did a disk cleanup. For the cleanup I removed all the things that were suggested (about 12GB of material). The computer works quickly now but has a bunch of new problems. Every time I turn it on I get about 20...
  11. Apple Mac
    Anyone know why my VPN would be blocking or not allowing my iTunes library to be visible on my network? Apple iMac 5k, Latest OS installed etc. I have to turn off Express VPN so I can stream my stuff from iTunes. Is there a setting somewhere that I can change? All help welcome. Thanks. C.
  12. Apple Mobile Devices
    (I've left a TL;DR below!!!) I have an Apple iPod 5th generation (A1136 - 2065), with 80 GB and video (if it helps, my iTunes is updated to the version 12.5.5.5 the latest one to date). It's obviously quite old, but I've tried to take care of it, and it still stores all my music, videos, etc...
  13. Windows 10
    Hi there, I recently brought a refurbished laptop with Windows 10 installed. All Windows updates have been installed and I have the latest version of ITunes, yet it doesn't install properly. I get the error 2 message, and I have tried numerous solutions: repairing; uninstalling and deleting...
  14. Virus & Other Malware Removal
    Immediately upon opening any app on the Kindle, it redirects to a page (not a webpage) that can only be left by returning to the home screen. Cannot access settings, internet, books, etc. The malware claims that the only way to remove the watch by the "FBI" is to buy a $100 iTunes gift card...
  15. All Other Software
    Hi I have quite a large music collection which is all over the place. Alot of duplicates and music with labels missing. I find itunes hard to use and every time i sync i seem to duplicate. My questions are 1) is there a way to sort through folders and files and delete duplicates and arrange...
  16. Apple Mobile Devices
    I have an iPhone5 and an iPad2 that I have linked with iTunes in my Dell XPS8500. I have had some small difficulties with my iPhone transferring purchases ever since I had Batteries+ replace the battery that bulged. This is a whole new thing. I have about 1,650 songs in iTunes on my computer...
  17. Multimedia
    Hello. A few weeks ago I constructed a new PC, running Windows 10. It has two storage drives: an SSD (drive C) for programs and system files (and temporary files *grumble*), and an HDD (drive B) for personal files, media, etc. I was able to get most of my old files from my previous desktop...
  18. All Other Software
    I had no problem with my iPhone 5 I just got the 6. I updated iTunes but when I plug my phone in it says I need to update my iTunes. I am on a Mac 10.7.5.
  19. Apple Mobile Devices
    My wife just got a new 6S and I restored what she had on iCloud OK, but am having trouble restoring the iTunes backup I did from her old (not working or even accessible) 5S a week or so ago. iTunes (on her MacBook) keeps telling me I need a newer version of iTunes to link to the phone....... but...
  20. Apple Mobile Devices
    Already been with Apple "Support", answer always leads to "wipe your device". Very helpful! I've done everything else in the book from DNS changes in WIFI to Resetting all Settings and Logging out/Logging in iTunes App Store. Any thoughts? (They just sit there on Waiting...and do until...
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