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Welcome to Tech Support Guy!
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Since 1996, Tech Support Guy has been providing free technical support to computer users of all experience levels. In fact, over 450,000 users have joined Tech Support Guy -- now it's your turn! We're glad you've decided to visit us!

This online oasis of technical support is staffed completely by volunteers and paid for entirely by sponsors and donations from grateful members. That means it doesn't cost a thing for you to ask a question! So what are you waiting for? Here's how to use our site:

Before you can post your first question, you must first choose a username and password to use while you're at our site. Click here to register now -- it's completely free! If you've already registered, continue to the next step.
If you haven't already, you should try searching our site to see if someone has already asked the same question. At the top-right of every Tech Support Guy page (just under the aqua colored bar) there is a Search area. Note: if you're asking a security, hijack, or virus question, don't reply to someone else's thread -- start your own by following the next steps.
Can't find your answer using the Search feature? Head over to (or click "Forums" from our menu) and choose the category that applies to your question. Some of our popular categories include: Business Applications (for Microsoft Office and similar products), Games, Hardware, Malware Removal & HijackThis logs (for pop-ups and virii), as well as general Windows categories. Please only post your question once. You can request it be moved to another category later if necessary.
(TSG Forums)
After you choose your category (above), press the "New Thread" button just above the list of questions:
(TSG Forums)
You're now ready to post your question! You'll be asked to enter a title. Please make titles short but descriptive. "Please help me" or "Windows error" doesn't help much. Then, when you enter your full message below, be as specific as possible. Be sure to include your Operating System (Windows 98, Windows XP, etc) as well as the exact text of any error messages you might be seeing.
Attention ATTENTION:
We make every effort to keep Tech Support Guy a friendly place to find computer help. As such, we have a few important rules you MUST follow:
  • You may not ask for help in performing any illegal activity, including: Kazaa, LimeWire, Pirate Bay, P2P file sharing, CD keys, and hacking.
  • Please post your question only once! You can ask a Moderator to move your question later if necessary (see below).
  • Do not post advertisements of any kind.
  • Be polite and patient to everyone! You may not use foul language of any kind (not even if censored) and you may not post offensive messages or images.
  • Click here to see the full list of rules.
Here are a few tips that you may find useful while using our site:
  • REPORT A POST: At the bottom-right of every post, you'll see a link called "Report." Click this link any time you see a post that violates our rules, or when you need your question moved to a different category.
  • MARK SOLVED: Did we solve your problem? At the top of your original question, you'll find a large "Mark Solved" button. Please click this to let us know that we've helped!
  • NO ANSWER? If you don't get a response to your question quickly, give it some time! Remember that volunteers are not always available to answer your question. If a day or so goes by without a response, DO NOT start a new thread! Simply find your old one and reply back with the word "bump." This will bring your question back to the top of the list.
  • DONATE! If you like our site, we could sure use your support! Help us to help you by making a donation. Visit for more information.

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